Returns Policy
At AUTUCU, we want you to feel confident when purchasing our kitchen appliances. If something isn’t right, we’re here to help. Please review our Return & Refund Policy below.
Return & Refund Eligibility
You may request a return or refund within 30 days of delivery, provided that:
The product has not been damaged by misuse, accident, or improper handling
The product is complete and in good condition
All original packaging, accessories, and components are included
Products that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
Returns or refunds will not be accepted under the following circumstances:
Products damaged due to human error, misuse, or negligence
Products that are incomplete, including missing parts, accessories, or components
Products returned without original packaging
Products returned after the 30-day return window
Return Process
Before returning any item, please contact our customer service team to request return authorization and instructions.
📧 Contact Email: Kalstone@163.com
Returns sent without prior authorization or instructions may not be accepted.
Return Shipping Costs
If the return is due to personal reasons (such as change of mind, item feels too large or too small, or no longer needed), return shipping costs are the responsibility of the customer.
Shipping fees are non-refundable.
Refund Processing
Once we receive and inspect the returned item, approved refunds will be issued to the original payment method.
Please allow a reasonable processing time for the refund to appear, depending on your payment provider.
International Orders
We do not support cross-border returns.
All orders are eligible for delivery, returns, and refunds within the United States only.
Policy Interpretation
AUTUCU reserves the right to evaluate and apply this Return & Refund Policy on a case-by-case basis, ensuring fairness while maintaining product quality and safety standards.
